Set up in 2003 by two unknown designers, Eleven2 is a traditional web hosting company engaging in shared, VPS, reseller hosting and dedicated servers. This company headquarters in Houston, TX and values more about customers’ needs than dividends. It is comprised of educated film makers, developers, business owners, musicians, etc.
However, Eleven2 has been said to go downhill gradually and has a disputed issue in network uptime. Here, with the purpose to help you learn more than what is just on the surface, we would like to have an all-rounded analysis on Eleven2 web hosting service. Note that we focus on some important hosting aspects like price, control panel, features, performance and support, etc.
Eleven2 Review > Pricing & Refund Policy
To cater to individual demands and abilities, Eleven2 has developed four optional packages which are named as S-100, S-200, S-300 and S-400 altogether. Note that each plan supports /12/24/36-month billing cycles. Take the intro-level S-100 plan for example, it charges for $5.95/mo, $59.4/yr, $118.8/yr and $178.2/yr for monthly, annual, biennial and triennial billing cycles, which are 20%, 40% and 40% off the regular level. However, the elite S-400 charges up to $40/mo, which is far above market rate.
Eleven2 promises a 60 days refund guarantee which only applies to the initial term for the mentioned packages. Pay attention that in some cases when a Credit is issued to an account for whatever reason, the credit is completely non-refundable. By the way, refunds are also not available for domain registration and other kinds of services not listed in its TOS agreement.
Eleven2 Review > Control Panel & Features
Unlike most reputable hosting providers adopting the world-leading cPanel, Eleven2 is proudly to use its self-developed e2Panel. This company boasts that webmasters can add databases and setup email accounts with least efforts, but many webmasters cry out that their user-interface is less comfortable and adaptable than cPanel, not to mention the absent control panel demo.
Hosting features matter in any kind of hosting service. As such, Eleven2 distributes a differentiated allocation of features in each plan. As is shown in below, we make out a straightforward comparison-table by picking some significant ones like web space, bandwidth, domains, email accounts, etc. More details are available as follows.
| Features | S-100 | S-200 | S-300 | S-400 |
|---|---|---|---|---|
| Web Storage | 10 GB | 250 GB | 500 GB | 999,999 GB |
| Monthly Bandwidth | 50 GB | 20,000 GB | 40,000 GB | 999,999 GB |
| Hosted Domains | 10 | Unlimited | Unlimited | Unlimited |
| Email Accounts | Unlimited | Unlimited | Unlimited | Unlimited |
| Free SSL Certificate | No | No | No | No |
| Control Panel | Custom | Custom | Custom | Custom |
| One-Click App Installer | Yes | Yes | Yes | Yes |
| Python | No | No | No | No |
| Free Sitebuiler | Yes | Yes | Yes | Yes |
| Price | $5.95/mo | $10/mo | $20/mo | $40/mo |
Eleven2 Review > Data Centers & Network Infrastructures
Eleven2 boldly proclaims that it doesn’t guarantee 99.9% network uptime in the Terms of Service, which is a convincing proof for its far-from-satisfactory reliability. According to our accumulated voices, this company has been attested to be unreliable and is poised to crash out of expectation. And many regular clients still say that this web host doesn’t do anything useful to fix the constant downtime failures and decide to transfer their domains to elsewhere in regret.
As for networks, Eleven2 owns multiple hosting locations in Europe and United States. In addition, this company takes advantage of CloudFlare content delivery service which contributes to accelerating loading and transferring speed. To enhance site security, it uses website firewall and Hotlink protection measures. Frankly speaking, those technologies are rather common, which result in its mediocre server performance.
Eleven2 Review > Tech Support
Eleven2 tries hard to meet clients’ various needs and has confidence to offer clients with unbeatable customer support through phone call, on-site chat and email ticket ways. However, the so-called friendly “phone call” support is not toll-free and only opens from 2 a.m. to midnight on weekdays.
To top it off, some disappointed Eleven2 registered users say that they have to wait in a long queue of 12 people, and the whole process always takes more than 2 hours. Moreover, their technical employees are criticized to be rude and tend to close the chat window without prior notification.
Eleven2 Review > Conclusion – Not Worth a Try
To sum up, Eleven2 is not worth a try for webmasters who are hunting for a useful and high-performance web host at a cost-effective price. Instead, we highly recommend you to go with the following alternatives which are up to the mentioned mark.
