Headquartered in California, FastWebHost is a hosting provider holding the goal to offer affordable business web hosting. The company was founded in 2002, while it had been operated with the name eHostPros until 2011.
FastWebHost claims themselves to be an industry leader. However, we have seen many more complaints than compliments on the Internet. During our investigations and monitoring, we found that most of the complaints are true, which results in the conclusion that we don’t suggest this web host for anyone.
In this FastWebHost review, we will present both the pros and cons of the company’s business web hosting services so you can gain a clearer idea about the decision. Now read our editorial ratings.
Pros of FastWebHost Business Web Hosting
Extremely cheap prices for the initial term
Being cheap is the largest selling point of FastWebHost web hosting services, which has tempted most of their customers to make a purchase.
Altogether FastWebHost provides 3 business web hosting plans which are named Value Plan, Business Plan and Enterprise Plan. For the initial term of all first-time accounts, the prices of these plans are $12/year, $24/year and $36/year only, which means $1/mo, $2/mo and $3/mo respectively. These rates are much lower than the industry average.
Note that 1 year is the only billing cycle available with FastWebHost. Besides, the company does not charge any setup fee for any web hosting plan.
A number of freebies
At such low prices, FastWebHost provides many freebies to make their plans even more tempting. These include:
- A free website builder with 180+ pre-made templates and drag-and-drop features.
- Free website transfer from your previous web host. This service is provided as courtesy, so FastWebHost might not be able to assist you in certain conditions. Besides, the free transfer is valid during the first 30 days of signup only. Transfer requests after the period will incur a charge.
Each of FastWebHost web hosting plans includes free cPanel. Designed to be easy-to-use, this control panel makes it simple tasks to edit files, create databases, browse server logs, create cron jobs, etc. You can access the cPanel demo and have a try directly from FastWebHost feature list.
Basic email, site management & scripting features
With FastWebHost, you are able to get most of the basic features needed to build and maintain a website. At present, the following features are included in all the company’s web hosting plans.
- Email features: Unlimited email accounts, auto-responders & anti-virus scanning.
- Database features: Unlimited MySQL databases with phpMyAdmin access.
- Scripting features: PHP, Perl, SSI, Python, CGI-BIN & .htaccess.
- Other features: Softaculous installer & HTML editor.
Like most other web hosts, FastWebHost offers refund guarantees for web hosting users. According to the TOS, customers paying their bills via PayPal or a credit card are eligible for 30-day full refunds and anytime pro-rated refunds.
Payments processed with checks, money orders, Band Wire Transfers and Western Union Payments are non-refundable. Besides, the refund guarantees are valid for first-time accounts only.
Cons of FastWebHost Business Web Hosting
Triple renewal rates
As is analyzed above, the web hosting plans offered by FastWebHost are extremely cheap because you can spend $1/mo, $2/mo and $3/mo only. However, for renewals, the costs are almost triple.
Currently, the renewal prices are $35.88/year, $59.88/year and $95.88/mo which average $2.99/mo, $4.99/mo and $7.99/mo. These prices are still low, but the company reserves the right to adjust them at any time, which has caused many billing issues which will be discussed later.
Limitations in the available features
FastWebHost is able to meet basic hosting needs. However, there are still many things that need improvement.
The 3 plans, namely, Value Plan, Business Plan and Enterprise Plan, are separated by the amount of disk storage and the number of hosted websites. You can see the details in below.
- Value Plan: 20 GB disk storage and 1 hosted domain.
- Business Plan: 50 GB disk storage and 10 hosted domains.
- Enterprise Plan: Unlimited disk storage and hosted domains.
To make sure a better understanding of what FastWebHost offers and does not offer, we have made a simple feature comparison between their Value Plan and the BlueHost Plus plan, an affordable and popular web hosting product.
|Plan||Value Plan||Plus Plan|
|Disk Storage||20 GB||Unlimited|
|Ruby on Rails|
|Free Ads Credits||$200|
|Refund Guarantee||30 Days||Anytime|
|Claim the Discount||–||Promo Link|
Besides lacking some features including SSH, FastWebHost has set many other limitations for the features and the use of their services. Some are listed here.
- The company provides weekly backup instead of daily backup. Besides, only 1 backup copy is available. If you want to use this copy for restoration, you have to pay an additional fee. Websites using over 5 GB storage will not be backed up automatically. Therefore, you’d better keep sufficient backups by yourself.
- The outbound emails are limited to 200 on the per hour basis.
- You cannot set up cron entries with intervals that are less than 15 minutes.
The bad performance of FastWebHost web hosting is an important reason why we don’t recommend these services. As is reflected in many user reviews, over 5 downtimes can be expected in a single month. And even if your site is not down, it is very slow.
FastWebHost has not built up their own data center. In the past years, the company has been relying on LiquidWeb for network and data center services. All the 3 data centers used by FastWebHost feature complete redundancy and 24×7 monitoring from both the company’s technicians and LiquidWeb engineers.
However, we have seen failures of the 99.9% uptime guarantee of FastWebHost, for which you can get a clue in the monitoring results below. In fact, LiquidWeb themselves have been complained much for downtimes, too, and some details can be found in this review.
Besides the unsatisfying uptime, FastWebHost has also been performing poorly in speed. As we have monitored the server response time for some time, this web host actually falls below the average.
No phone support and slow support responses
FastWebHost provides technical support through FAQs, flash tutorials, live chat and helpdesk with a promise of 15-20 minutes’ average waiting time. The words are great, but the support service is not as helpful as expected.
First of all, phone, a widely-adopted contact method, is not considered as an available support option. Besides, the support representatives do not always reply tickets and chats in a timely manner. Sometimes you may receive no response from either support method, which has been criticized by many users.
Many bitter complaints about billing
We have seen over 10 FastWebHost users complaining the billing issues they met. FastWebHost raised the price in mid-term and sent them a bill to pay. Failure to pay this bill would result in account suspension. This unhappy experience makes FastWebHost their last option for web hosting.
Which Web Host Should You Go for Affordable Hosting?
FastWebHost is cheap, but it is unreliable, slow, and dishonest, so it is not a recommendation from us. However, there are indeed some web hosts offering a balance between quality and cost. If you are searching for such a web host, you may be interested in the following companies.