Based on our real hosting experience along with customers’ feedback, this HostMetro review is going to help you evaluate whether the company is a good choice for web hosting or not.
In the sections below, we will thoroughly analyze multiple aspects of the company’s shared hosting packages, including the pricing level, features, hosting performance, and customer service.
Hosting Plan & Price
Headquartered in Arlington Heights, Illinois, HostMetro has been in the industry since 2003. According to its website, the company’s mission is to grant users with an ever best hosting experience.
For shared hosting, it is offering two plans named as Mega Max Plan and Super Max Plan. At present, the company rates these plans at $2.95/mo and $6.95/mo in respective for users with a 3-year subscription. However, it raises the prices up to $8.95/mo for users paying annually. Check the table below for further explanations.
|Price||Mega Max Plan||Mega Max Plan|
To sum up, it would be hard to beat HostMetro pricing at first glance. However, you have to sign up a 3-year term with the company to get its cheapest promotional prices, which is fairly restrictive. Besides, you cannot expect much in the way of server resources that we will detail in the next section.
Generally speaking, HostMetro includes almost all the necessary features within each of its hosting plans. It provides a cPanel control panel along with a 1-click installer for users to easily manage their websites and deploy applications. Besides, it offers multiple freebies, such as free site transfer, free domain registration, free website builder, and so on.
As for the allocation of server resources, HostMetro promises to be forthcoming with what it offers. Instead of promoting “Unlimited” , it sets the quotas of disk space and bandwidth as “Maximum” for each hosting plan.
However, according to the reflections of verified customers, these resources available in the real practice are not as abundant as expected, making it hard for them to create an optimal online presence.
Some may argue that it is normal that you get restricted server resources considering the cheap price. However, to tell the truth, you deserve more with other reputable hosting providers like BlueHost. Favored by millions of users worldwide, this company attaches a relatively loose string on the allocation of server resources to make your hosting experience really hassle-free.
Uptime & Speed
As many web hosting providers do, HostMetro promises to get your websites running in an extremely reliable and fast manner. Officially, the company includes a 99% uptime guarantee as a part of its shared hosting package.
HostMetro claims to use a variety of rock solid facilities and advanced technologies, such as 100% high-performance Dell servers, a state-of-the-art data center, fully redundant power supplies, top-notch HVAC conditioning units, and so on.
However, according to the monitoring results that we’ve got in the last thirty days. The company’s performance in regard to hosting reliability and page loads are not that satisfying.
In detail, it has delivered barely 99.17% uptime on average and consumed more than 770ms for responding to a server request. You can check its uptime in the screen capture below.
When it comes to the last aspect, namely, customer service, there is indeed something good with HostMetro. It provides 24×7 US-based technical support via the phone, live chat, and email systems.
Users who have encountered any sales or billing related problems can also contact HostMetro through these communications channels. However, the service hours start from 9AM to 5PM (CST).
In addition to manual support, the company also provides a considerable number of tutorials, guides, and other materials for users to learn new things about their hosting accounts as well as troubleshoot some common issues for themselves.
Despite the merits above, there are also some defects with HostMetro technical support. For example, as some webmasters have noted, the company is not all that responsive to a support request, especially during the peak period.
Conclusion & Suggestion
From this in-depth HostMetro review, this company is by no means an ideal option considering its apparent defects in the allocation of server resources, slow page loads, and other aspects. In this case, we recommend you the following better choices.
By offering high-quality hosting services together with excellent performance and responsive technical support, these companies can help you achieve your goals in a confident manner.