Based in the US, KnownHost is a privately held web hosting company that focuses on managed VPS and dedicated servers. This company has gained a steady growth since its inception in 2005. It has served many users from over 150 countries.
However, is KnownHost the right choice for Drupal hosting? To make it clear, we are going to make an in-depth review and rating of the company. This KnownHost review focuses on the affordability, features, performance, and support.
As KnownHost provides various hosting plans, we are going to take the Managed VPS
Hosting, one of the most important hosting ranges of the company, as the analysis sample.
Is KnownHost cost-effective?
In choosing a hosting service, it’s not the cheaper the better. In contrast, whether the service deserves the price is the prior question that you should think about.
KnownHost Managed VPS Hosting includes a total of seven subdivided hosting solutions. These solutions are all provided with 16+CPUs that are equally shared. Their prices and more information are displayed as below.
|Plan in Review||RAM||Disk Space||Bandwidth||Price|
What about KnownHost features?
As a content management system and application framework, Drupal becomes more complex than before and poses higher requirements on server configuration. Nowadays, many hosting providers claim to be 100% Drupal compatible. However, several of them have truly coordinated their actions with these words.
To ensure Drupal with an optimized operating environment, there are some certain technical requirements. For example, the recommended PHP version for Drupal 7 is PHP 5.3.x while the minimum requirement on memory is 64 MB.
Many leading hosting companies such as InMotion Hosting and BlueHost have met the requirements on MySQL version and PHP memory_limit. They also provide dual-version of PHP to give customers more initiatives in choosing the one that better fits their needs.
As for KnownHost, the company supports MySQL 5.6 by default. However, there is little information about their PHP version and memory, which makes it hard to evaluate its Drupal compatibility theoretically.
Ease of use
The installation of Drupal is usually complicated and may require some technical know-how. With Managed VPS Hosting packages, KnownHost provides two user-friendly control panels, including cPanel/WHM and DirectAdmin. Also, there is a 1-click installer for easy setup.
However, it has to be noted that these two control panels are not provided by default. They are charged for $5/mo each.
There are some other features coming with Managed VPS Hosting packages that you may concern.
- 2 IP addresses and unlimited domains are included with every hosting solution.
- Full root access, SSH, and equal share CPU are provided.
- Free backup and migration services are offered.
What about KnowHost performance?
Uptime and speed are two critical elements that directly determine whether customers’ Drupal hosting experiences are good or not.
To guarantee maximum uptime, KnownHost utilizes three data centers in Dallas, Texas, and Baltimore that cover the central, east coast, and west coast of the US severally. These data centers are equipped with N+1 power delivery systems, advanced fire detection systems, and 100% diesel generator backup with auto start and auto transfer switch. Also, on-site technicians are monitoring the system and network 24×7.
KnownHost provides a 99.9% uptime guarantee. This guarantee has been kept according to our monitoring results and many webmasters’ reviews. The average uptime of KnownHost is 99.97%, which is pretty stable in the industry.
The following image presents more details about its uptime.
However, KnownHost performance in speed is not as good as that in uptime. Averagely, the page loading and server response speed are not fairly fast. The following image displays the KnownHost server response speed.
How’s KnownHost Support?
When judging whether a provider is good or not in Drupal hosting, the technical support is another important aspect. It’s certainly great when the support team knows about Drupal and those common problems that customers may encounter.
KnownHost provides a thorough knowledgebase that includes many useful manuals and other materials. Also, this company offers the email and telephone for customers to access the support team 24×7. According to feedbacks of many webmasters who have first-hand experiences with KnownHost support, these support representatives are honestly responsive.
However, there’s little information about whether the support team is professional in handling Drupal hosting problems. Also, there is no live chat for technical support, which may cause some inconveniences for users. Moreover, the KnownHost sales and billing staff are only available from 9:00 am to 5:00 pm (EST) on working days.
Is KnownHost right for Drupal hosting?
From this review, we have to admit that KnownHost is a good hosting company. It offers a wide range of hosting plans that are rich-featured and fairly charged. However, there remain some drawbacks with KnownHost. The company’s Drupal compatibility is not verified. Moreover, its performance is not excellent enough, and its technical support is not that satisfying.
As a result, we do not recommend KnownHost for Drupal hosting. If one flaw cannot obscure the splendor of the jade, we think three or more flaws may do. Therefore, if you are looking for a quality provider for Drupal hosting, we recommend the following companies. They are some of the top 10 Drupal web hosts that are reputable for their price, features, performance, and technical support.