Launched in 2002, MochaHost has been placing itself in a leading position in the web hosting industry. After over 10 years’ development, now the company offers a wide series of online services, including shared web hosting, VPS, dedicated servers, website builder, website design and SEO tools.
Holding the goal of offering professional solutions with good prices, MochaHost has attained a considerable growth. But, is it really a leading provider that can satisfy every need of Drupal users? The answer is NO, because we have found more demerits than advantages in its offerings, which you can see in below.
As the detailed reasons need some discussions, we will first show you the general ratings for MochaHost web hosting services – the main products that this review focuses on.
What Are Good with MochaHost Web Hosting?
Scalable plans with affordable costs
MochaHost offers 3 unlimited web hosting plans, all of which can be used for hosting Drupal. Besides, as a promotion is going on, all new customers can get discounts to cut their costs down. The starting price and discount information are as follows.
- Soho: $1.95/mo, up to 50% off the regular $3.95/mo.
- Business: $2.45/mo, up to 50% off the regular $4.9/mo.
- Mocha: $6.21/mo, up to 40% off the regular $10.35/mo.
These prices, especially the one for the basic Soho plan, are very attractive for beginners and those who plan to host a business or eCommerce site.
In addition, MochaHost supports a large number of payment methods, including MasterCard, Visa, American Express, PayPal, Skrill, check and bank transfer.
A large number of freebies
For each web hosting plan, MochaHost supplies free extras which are alluring. The more expensive the plan is, the better the freebies are.
- Soho: Free shared SSL certificate, and $100 Google AdWords credits.
- Business: A free domain for life, free website builder with 500+ templates, newsletter app, as well as all extras included in Soho.
- Mocha: A free private SSL certificate, a dedicated IP, and all other things in Business.
cPanel and auto script installer
All of MochaHost web hosting plans include full access to cPanel, an easy-to-use control panel that will certainly assist you a lot in building a Drupal site, managing it and securing it. Included in cPanel is a script installer which supports the auto installation and update of Drupal. Beginners should benefit much from this tool.
180 days money back guarantee
MochaHost promises refunds for all accounts cancelled within 180 days of service delivery. But you should know that a full refund is only given for the first 30 days, and those who terminate the service in the next 150 days are entitled to a pro-rated refund for the unused services. Domains, SSL certificates and IPs are non-refundable.
MochaHost keeps its services green by custom building every server with energy efficiency in mind. Hosting with this web host, you can put a green badge on your website.
As far as we know, the company is not stretching out to other common green methods like purchasing RECs or partnering with environment protection organizations.
What Are the Bad Aspects?
Complex pricing and discount policies
MochaHost supports 6 billing cycles, including 1/3/6/12/24/36 months. This ensures flexibility, but at the same time, it generates difficulty in identifying the discounts and setup fees.
Taking Soho as an example, it comes with a 25% one-time discount for 1/3/6-monthly billing, 30% discount for 1-year billing, 40% discount for 2-year billing, and 50% lifetime discount for 3-year billing, which is a little confusing.
To understand MochaHost pricing better, you must pay attention to the following policies.
- The boast of lifetime discount only applies to the longest billing cycle – 3 years. For all other choices, the discount is a one-time deal.
- A setup fee of $5 is charged for 1/3/6-month terms.
- Free domain is only available in 1/2-year plans.
The lack of some important features
Generally speaking, MochaHost web hosting plans are feature rich, except for the primary Soho plan. All plans include unlimited storage, bandwidth, email address, FTP accounts and sub-domains, but the restrictions are also obvious. For example,
- Soho does not include SSH. Even for the other two plans, the access is restricted by additional custom rules.
- Soho cannot be used to host an online store.
- Development features like Django, Ruby and JSP are not accessible to Soho users.
- PostgreSQL, a database choice for Drupal installation, is available in the expensive Mocha plan only.
For more information about the features of the plans, read the table below.
|MySQL Remote Access|
|Search Engine Submission|
You can see from this table that Soho is cheap, but it is also of low value. We’d suggest you to stay away from this plan if you want to create a fully functional Drupal site.
Failure of the 100% uptime guarantee
MochaHost offers a guarantee of 100% uptime SLA for all servers and network components. Theoretically, you can get a compensation of credit for any downtime – 3% of the monthly fee for the first 3 hours of downtime, and 5% for each additional hour.
The company says they are using multiple advanced data centers in Chicago, IL, and they indeed provide an overview to the data centers and networks. However, no detailed information about each data center is offered. And for the server status page on MochaHost official site, no information or statistics has been published so far.
To get first-hand uptime records, we have been monitoring MochaHost for quite a long time. The results are somewhat disappointing – barely reaching 99.9%, not to mention the guaranteed 100%. You can see the recent records in below.
MochaHost claims that they are faster than any other shared hosting provider. Is that true in the real world? Probably not. After all, those guarantees like system performance check, speed-up technology and first-class network hardware are not evidences, and instead, only real stats are convincing.
Our monitoring system has told us the truth that MochaHost servers take more than 600ms for a single response in most times, which is not lovely.
Insufficient technical support
MochaHost provides 24×7 support through tickets and live chat. To be honest, the ticket system is good, as tickets are always well replied within 3 hours. However, there are many other shortcomings that you must pay extra attention to.
- The support staff on live chat does not always answer questions. Instead, they tend to guide you to open a ticket or ask you to search the knowledgebase.
- Phone support is only available for callbacks, so you cannot expect to ask for support through this method.
Too many bitter complaints
MochaHost is gaining more complaints now. We have seen a lot of bitter words like “avoid at all costs” and “the worst” in customer reviews. For example, when searching “MochaHost control panel” in Google, we got the following results on the first page.
Is There Any Better Choice?
Of course. We have been dedicated to reviewing web hosting services for about 10 years, and during the long period, we have found some excellent hosting providers offering a good combination of quality and cost. The companies listed below are among the best Drupal web hosts.
If you want the details and uptime/speed records of these alternatives, simply check their reviews on this site.