Name.com is a domain registrar which also claims itself to offer great hosting solutions as well as some other services like SSL certificate, email and website builder.
The hosting solutions provided by Name.com come with some good features including cPanel and automated backups. However, according to our careful reviews and monitoring, those services are not worth a try due to the bad performance and limited after-sale support.
In this review, then, we are going to show the main pros and cons of Name.com shared hosting. And first of all, take a look at the following service ratings given to the essential hosting factors.
Pros of Name.com Web Hosting Service
Though not being of great value, all the web hosting plans from Name.com come with many good features and an easy-to-use control panel.
As is known, cPanel is the best control panel for Linux hosting. Its graphic design makes the navigation easy, and the rich features, including hotlink protection, file manager and domain manager, are very useful. Besides, the built-in script installer named Fantastico enables users to install 50+ scripts with few clicks.
Most of the basic features
Currently, you can get all of the following features no matter how much you pay. These features should meet the needs of hosting multiple types of websites.
- Unlimited FTP accounts.
- PHP 5, MySQL 5, Perl 5.8, Python 2.6, Curl, Git, and Cron Job editor.
- 100+ email accounts, unlimited forwarders, unlimited auto-responders, webmail interface, and email encryption.
- Password protected directories and automated nightly backups.
Except for these features, the web hosting plans are differentiated by some other resources, which you can learn from the following list.
- Startup: 1 website, 10 GB disk space, 100 GB bandwidth, 100 email accounts and 10 MySQL databases.
- Namebuilder: 25 websites, 100 GB disk space, 1000 GB bandwidth, 50 MySQL databases and unlimited email accounts.
- Unbelievable: Unlimited websites, disk space, bandwidth and databases.
For all the plans, however, you need to pay attention that they don’t support some advanced but widely-used development features like SSH, PostgreSQL database and Ruby on Rails. If you need any of these features, think twice before buying.
Cons of Name.com Web Hosting Service
Though the features are fairly rich, Name.com web hosting plans are not good choices because of the poor reliability, slow speed, expensive price, etc.
A-little-bit high hosting fees
The regular prices of the web hosting plans offered by Name.com are not very high, starting at $6.99/mo, $10.99/mo and $16.99/mo respectively. However, unlike many other web hosts, Name.com doesn’t provide a large discount for the initial term. Although there is a small discount, the effective price of the entry plan is still $4.99/mo. Besides, the discount only applies to the first year.
In fact, many leading web hosting providers allow you to buy a basic plan at a cost that is no more than $4/mo. For example, BlueHost, one of the largest web hosts, prices its entry plan at $2.95/mo only for purchases made through this promotional link. This low price works for three years.
Name.com boasts the best web hosting service, but its reliability has disappointed many hosting users. At present, there are mainly two complaints against the company’s service reliability.
- Websites usually go down without any notice, and sometimes the downtimes last for hours.
- The data stored on the company’s servers is lost due to internal errors.
So far, we have seen dozens of such complaints. Although Name.com promises the best reliability and 99.9% uptime, it actually cannot keep the commitments. Our uptime monitoring has already proved this.
A website can never be fast if it usually goes down. The latencies caused by downtimes are inevitable, and the situation becomes more serious for Name.com.
As the company doesn’t offer any information about its network, server specification or data center equipment, we have monitored the server responses by ourselves to get some evident details. The monitoring, however, tells that the Name.com servers are quite slow.
Limited technical support
Name.com doesn’t provide 24×7 customer support. Although you can reach the support team via phone and email, you must pay attention that both of these ways are available during Monday to Friday, 8 AM to 6 PM (Mountain Time) only. This means you cannot always get a quick reply to your questions.
Besides, Name.com doesn’t offer live chat support, which is a little bit unreasonable because live chat has already been one of the most effective communication channels and it enjoys the vast popularity among web hosting users.
Conclusion – Consider Another Web Host
Name.com is a good domain registrar, but it is far away from being a top hosting provider. Its plans are feature rich, but the performance and technical support need a lot improvement.
Considering these facts, we’d suggest you consider other web hosts which provide affordable yet reliable web hosting services. Need some recommendations? Then you can check the plans of the following companies which enjoy high customer satisfaction rates.