This Netfirms review is made to help readers evaluate whether the company is a good choice for shared hosting. Based on our real hosting experience along with the feedback of verified customers, the review is going to reveal the secrets behind multiple aspects of Netfirms shared hosting services, such as the price, refund policy, feature, ease of use, performance, and customer service.
As one of the oldest web hosts, Netfirms has been in the industry since 1998 and become a part of the well-known hosting corporation EIG from 2011. Having served for more than 1.2 million users so far, the company used to be welcomed by users worldwide for providing various cheap hosting services.
In recent years, however, it has gone through a sharp decline both in the popularity and user number for several reasons that we will detail in the below.
Hosting Plan & Price
With years of experience, Netfirms has developed an extensive product line, offering domain registration, web hosting, e-marketing, and many other services. For hosting on a shared level, the company provides a total of three plans named as Plus, Advantage, and Business.
Regularly, Netfirms prices the latter two plans at $8.99/mo and $12.99/mo in respective. Now it is running a sales promotion, providing an up to discount and lowering the price for the Plus plan to $4.45/mo.
At first glance, it seems that Netfirms hosting plans are affordable. However, the introductory prices above apply to two-year billing terms only, which is to some extent not humanized for those who prefer a short contract at the first time.
Moreover, even the most primary plan – Plus will be renewed from $10.95/mo to $12.95/mo. You can check the table below for more information about the renewal and promotional prices of Netfirms Plus plan.
|Discount||61% off||62% off||68% off|
Based on the facts above, Netfirms is by no means budget-friendly compared with many other top Drupal web hosts who provide high-quality hosting services at less than $4/mo on average.
In order to make it clear for you to understand, we have made the following table to display and compare the feature offerings of Netfirms three hosting plans. For brevity purpose, only some significant features are selected here.
|PHP 4/PHP 5||Yes||Yes||Yes|
|Money Back||30 Days||30 Days||30 Days|
Once you have finished reading the table above, there stands a good chance that you may think Netfirms is good from this point of view. To be frank, it is. Besides supporting almost all the basic features, the company also includes multiple freebies within each plan.
However, considering the premium prices and the following limitations, Netfirms again is not as competitive as many other reputable shared hosting providers.
Firstly, it is true that the company advertises to provide unlimited disk space, bandwidth, and other server resources. However, according to the reports of webmasters, these resources are strictly limited in the real practice.
Secondly, while many other hosting companies provide cPanel, Plesk, or other modern control panels for simplifying the management of websites, Netfirms offers only a custom control panel, which is not easy-to-use when installing applications and performing other common tasks.
Uptime & Speed
Netfirms claims to own and operate multiple Tier 1 data centers itself but provides no explicit information about where these data centers are located. According to its website, each of the data centers is equipped with redundant power generators, advanced fire suppression system, independent climate control, video surveillance, and so on.
Besides using top-notch infrastructures, Netfirms also professes to adopt the clustered hosting technology to spread the hosting loads across multiple hardware machines or servers, which, in return, is helpful for ensuring users with peak performance.
By our comprehensive surveys, however, neither of the company’s performances in reliability and loading speed is as satisfying as expected. On average, it has taken nearly 730ms for responding to a server request and guaranteed only 97.82% uptime in the last thirty days. Check the following screen capture for more detailed statistics about Netfirms uptime.
Netfirms provides a toll-free telephone, live chat, email, and ticket system for users to access its so-called 24×7 available technical support. However, as many real customers have mentioned, it usually takes a minimum of 1 hour for them to get a response during the non-peak periods and much longer for peak periods. Also, the support staff is not professional enough to present satisfying solutions.
Besides the manual support, there are many other negative reviews addressed to the self-assistant resources of Netfirms. Similar to other hosting companies, Netfirms maintains a press release, knowledgebase, and wiki section. However, these sections have not been updated for 2+ years, making it difficult for users to get useful information and self-help solutions.
Summary – Netfirms Is Not a Good Choice for Shared Hosting
From what we have analyzed in this thorough Netfirms review, the company is certainly not a good choice for shared hosting in regard to the expensive price, poor performance, unsatisfying support, and other limitations.
In consequence, we recommend you the following better alternatives. These companies are tried, acclaimed, and recommended by a tremendous number of users throughout the globe for helping you minimize the budget yet not compromising on the quality of their shared hosting services.