Established in October, 2000 by two young men in an American garage, Nexcess is a hosting company who provides shared hosting, VPS hosting, dedicated hosting, reseller hosting, etc. The company was located in Michigan, USA and only released their service for families and friends initially.
In 2006, the company underwent great changes, which became an important turning point in the process of their development. We are going to evaluate whether it is a good enough company from several aspects, including price, feature, performance, reliability and technical support for you to make wise decisions. And obviously, we put emphasis on shared hosting because of its popularity.
Read following overall rating to get general impression.
Pricing and Refund Policy
To cater to different customers, Nexcess has developed 4 shared hosting plans which are named as SH 100, SH 200, SH 300 and SH 400 respectively. And the prices are $6.95/mo, $11.95/mo, $16.95/mo and $21.95/mo for annual billing. Generally speaking, the charges are a little bit high.
If you buy the package monthly, the price will be higher. For example, purchasing SH 100 monthly would cost you $9.95/mo while $6.95/mo annually. Note that each plan charges variously with different services and facilities.
As to the refund policy, Nexcess promises that they back up the money-back guarantee within 30 days. Actually, 30-day money-back guarantee is available to eliminate purchasing risks and worries, but not an advantage compared with some other leading companies’ 90-day or anytime.
Hosting features are vital in any kind of hosting service. In general, Nexcess supports many programming languages like Perl, PHP, Python 2.6, Ruby on Rails and C/C++.
Moreover, there still are some tools available, such as SSH, SSI, GD Library and Image Magick. These features are useful in their own way. For example, shared SSL protects users’ data from being stolen. However, you need to pay if you want to install it.
Nexcess distributes a differentiated allocation of resources in each plan. As is shown in below:
|Plans||SH 100||SH 200||SH 300||SH 400|
|Dedicated IP Address||1|
|Mail Accounts IP||50||75||100||200|
From the table, it is easy to notice that the higher you pay, the better service you get. Only the users who choose SH 400 can own a dedicated IP Address while others not. In addition, all the disk space are limited, which is not attractive enough.
Nexcess owns a data center in Dearborn Michigan, USA and claims that they are a performance-driven managed hosting company because of their rich features like back-up generators, power systems and 24×7 security monitoring.
When speaking to the speed, the company announces that they can provide maximum uptime (99.9%) and stable and fast connectivity because they cooperate with world leading company, such as Cisco and Dell. It seems that the shared hosting performance is not bad.
Nexcess claims that they can offer anytime technical support via phone call and email way. But according the consumers’ responses, the result is not satisfactory at all. First problem is that the company doesn’t provide live chat way to help clients efficiently settle potential issues. Another problem is about its attitude toward customers.
One of their users told us that he once had a problem on his hosting and he tried to call the phone number given by the company to solve the problem, but not only did the operator refuse to help him get it resolved, but hung up. At last, the overall evaluation from this user is: terrible support, terrible customer interaction and unwillingness to assist.
Perhaps we can draw a conclusion from above that Nexcess shared hosting is more suitable for those who are rich with developers managing their sites instead of the small business consumers. So for common bloggers and small business consumers, Nexcess is not highly recommended.
We choose some affordable and trust-deserving hosting companies to recommend for those who need them.